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“Happy employees = happy customers”, “unhappy employees = happy competitors”

Have you heard of the above formula? Along with customer experience, employee experience is becoming a top concern for companies, and providing the right tools and support to help employees do their jobs better is becoming increasingly important. According to one report, companies with technology to support employees increased employee engagement by 230%, and employees were 85% more likely to stay longer than 3 years.

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According to the 1E survey, management was also aware of the link between a positive digital employee experience (DEX) and corporate success. More than 91% of respondents said that the digital employee experience affects the efficiency of business operations, 86% affects revenue, and 85% affects speed to market.

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However, it seems that it will be quite some time before employees effectively interact and have a positive experience with the technology that supports digital workspaces. According to a survey, 95% of employees said they are “struggling with digital friction, such as software and network issues, problems accessing business applications, and slow devices.” Gartner pointed out that “because employees rarely report all technical failures to the IT organization, managers often don't understand all issues.”

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The impact of a well-designed SaaS environment on the employee experience

As many companies continue to consider hybrid ways of working since the COVID-19 pandemic, improving the digital employee experience has become a major challenge for companies around the world. Specifically, 48% of HR and IT leaders say they plan to invest in technology to improve the employee experience, and Gartner announced that many companies are actually investing in SMP as a way to redesign the employee experience. How can a well-designed SaaS environment impact the employee experience?

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1. Increased convenience through unified login (single sign-on, SSO)

According to a report published by LeanIX, SaaS spending per employee has increased 164% since 2015. As the number of SaaS companies used per employee increases, it is becoming more and more difficult to manage IDs and passwords for each SaaS. If an employee has to authenticate multiple times a day and remember dozens of passwords, it's like experiencing productivity problems in the course of work. Since SaaS login is unified, employee convenience and productivity can be increased, and organizational security policies can be applied to SSO accounts to enable safer SaaS use.

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2. Increase efficiency by automating the user lifecycle

When new employees join the company, it's bound to have a negative impact on the employee experience if it only takes a lot of time to set up SaaS for work. Also, in the event of retirees, HR, IT personnel, and leavers all have to spend an inefficient and tedious time if accounts have to be recovered for each SaaS account. By automating SaaS management, user provisioning can automatically add the SaaS accounts needed for hires and automatically delete employees, so both managers and employees can save time and focus on more important tasks.

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3. Expanding employee autonomy

When SaaS is managed from a central console, visibility into SaaS usage is obtained, and appropriate permissions can be granted to the right users. It is possible to create a system where employees can find and use suitable SaaS on their own to suit their environment and to extremely improve productivity in the work they do.

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In the case of POPs, it is convenient because it provides a launcher that allows employees to view assigned SaaS apps in one place, so they can access multiple SaaS in one place. Employees can bookmark SaaS that they frequently use, and if they find a SaaS that suits them, they can easily apply for and use SaaS according to the approval process set by the administrator within POPs. Instead of unilaterally using SaaS designated by the organization, it is important to create a culture and environment where employees themselves can choose the SaaS that suits them.

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Support based on autonomy is the core of the employee experience

Computers, network performance, and other infrastructure issues are important, but the core of the digital employee experience is empowering employees and helping them get work done easier, faster, and more enjoyable.

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The POPs team believes that SMP is not just SaaS management, but also includes the area of supporting an environment where employees can find and use the right SaaS for themselves to improve productivity.

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As the number of SaaS companies use continues to grow, it will become increasingly difficult for IT departments to manage and view all SaaS. Therefore, it is likely that future SaaS management will consist of IT departments managing everything from a central console and assigning intermediate management systems to appropriate departments and personnel.

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Through SMP, companies can understand the employee experience related to SaaS in detail and support SaaS according to individual employee preferences.

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POPs that help users make their own choices and increase productivity

Optimizing the digital employee experience is a critical component of enterprise success. With a SaaS management platform, organizations can improve employees' work efficiency, enhance security, and maximize overall productivity. In particular, features such as SSO increase user convenience by simplifying the login process for multiple applications, and user lifecycle automation enhances efficiency. In addition, SaaS management through a central console expands employee autonomy, grants appropriate permissions, and creates an environment where they can choose the applications they need themselves.

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More than just SaaS management, Megazone POPs helps employees increase their own productivity. An organization's IT department centrally integrates SaaS management, enhances security by preventing shadow IT, and users can select the best SaaS tools to perform their work more effectively.

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The core of the digital employee experience is support based on autonomy. It's important to help employees get the job done easier and more enjoyable by providing them with the right tools and permissions. SMP is an essential solution to achieve these goals and supports the sustainable growth of companies. Revolutionize the digital employee experience with Megazone POPs.

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