SaaS management - SaaOps teams and SaaOps personnel

While it's been

SaaS has revolutionized work. Even in the digital workplace environment triggered by COVID-19, SaaS has enabled us to work collaboratively and productively. SaaS, which is used around the world, such as GWS, Slack, Zoom, and Notion, has already raised enterprise productivity to levels. According to BetterCloud research, 70% of business apps are currently used by companies are SaaS-based, and 85% of business apps are expected to be SaaS-based by 2025.

With the rapid spread of SaaS, companies are facing a number of major challenges. As the number of SaaS applications used within organizations has become unmanageable, IT departments have become unmanageable. As employees pay and use SaaS applications, security teams are unable to understand how sensitive business data is being managed. This soon sparked a new movement called SaaOps.

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What is SaaOps?

SAAOps aims to create a secure and secure SaaS environment for employees with the combination of employees, processes, technology, and people required to support an organization through SaaS. The three key elements of SAAOPs are:

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1. SaaS Discovery

This includes considering the SaaS applications that the business needs or that employees want, and understanding which SaaS applications are currently being used within the organization. SaaS is mostly used by individual subscriptions by teams or groups, and is in a management blind spot. We can move away from shadow IT by understanding our organization's SaaS usage, such as as what SaaS is being used by the company and whether SaaS is being used well according to the purpose of use.

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2. Automation

In order to manage SaaS, user lifecycle and application license management must be automated. IT staff productivity is bound to reduce if they spend a lot of time allocating and offboarding accounts due to employee onboarding and offboarding. All SaaS usage and users can be queried in real time through provisioning, and licensed users can be queried in real time through provisioning. You can reduce wasted costs by finding duplicate, long-term unused, and discounted licenses.

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3. Security

Through the use of SaaS, employees have much more control over business assets. As a result, not only external risks, but also security risks such as data breaches and unauthorized access due to employee offenses have consequences. Appropriate security policies such as IP compliance, two-factor authentication, and session timeout settings must be considered so that SaaS can be used safely and securely.

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The roles expected of the SaaOps team and SaaOps personnel

1) SaaS app budget and cost management

2) understand the status of SaaS apps

3) Manage employee access to SaaS apps

4) Manage the SaaS app license renewal cycle

5) Training programs for using SaaS apps

6) Measuring the suitability of SaaS app subscription plans

7) Recommending and approving new SaaS apps

8) Licensing criteria policies such as organizations, roles, and projects

9) Lifecycle management such as onboarding/offboarding

10) Automate operations using tools

11) Preferential security policies and processes

Currently, if you search for “SaaS Management Jobs” on Google, can you see that the industry's demand for effective SaaS management is presented as more than 65,000 search results are displayed. More detailed functions and operational organizations are needed to drive change without sacrificing productivity. If you have a SaaOps team, the SaaS app owner can work with the finance team, accounting team, general affairs team, and security team to build a better SaaS management environment.

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Democratizing Technology and SaaOps

The Democrats of Technology is Shifting the Evolution of Digital Leadership, Leadership, and Competencies Outside the IT Organization. The transformation of IT solutions into cloud-based SaaS products reduced estimated costs and simplified customer support and initial onboarding. This provides an environment where new technologies can be considered while incurring costs and risks. In the 'Top Tech Provider Trend for 2023: The Democrats of Technology' report, Gartner argues that business professionals as employees who develop technical or analytical functions for use in internal or external businesses, and citizen developers as employees who use tools approved by the IT department to create application features that can be used by employed or other employees. As more and more business technologists and citizen developers within the organization develop applications and features that simplify customization and creation, the democratism of technology is expected to be desirable.

In line with this trend, it seems that SaaS management will not be limited to the IT department's exclusive responsibility. The Future of SaaS Management will be a way for IT departments to manage everything from a central console and assign intermediate management systems to appropriate departments and personnel. SAAOps, which aspects of a combination of processes, technology, and personnel, such as understanding the current state of SaaS used by employees and understanding the appropriate systems and appropriate managers, will become the next generation of SaaS management measures.